Privacy Policy

1. Introduction

At Thomas Charles Facilities & Maintenance, we are committed to protecting the privacy and security of personal data. This policy outlines how we collect, use, store, and safeguard personal information in compliance with the UK GDPR and Data Protection Act 2018.

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2. Data Collection & Usage

We collect personal data to provide services, improve user experience, and comply with legal obligations. Data may be collected through:

·         Website interactions (contact forms, inquiries).

·         Employment applications (CVs, references).

·         Customer transactions (billing details, service records).

Personal data is used for:

·         Providing services and responding to inquiries.

·         Processing payments and maintaining financial records.

·         Ensuring security and preventing fraud.

We do not sell, rent, or share personal data with third parties unless legally required.

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3. Legal Basis for Processing

We process personal data under the following lawful bases:

·         Consent – When individuals provide explicit permission.

·         Contractual necessity – When processing is required to fulfill agreements.

·         Legal obligations – When compliance with regulations is necessary.

·         Legitimate interests – When processing supports business operations without infringing on individual rights.

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4. Data Retention & Storage

We retain personal data only for as long as necessary:

·         Customer records: Up to 6 years for compliance.

·         Employment records: Up to 5 years post-employment.

·         Website inquiries: Up to 12 months unless further engagement occurs.

Data is securely stored and deleted when no longer required.

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5. Data Security Measures

To protect personal data, we implement:

·         Encryption for secure data transmission and storage.

·         Access controls to restrict unauthorized access.

·         Regular security audits to identify vulnerabilities.

·         Anonymization techniques where applicable.

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6. User Rights & Requests

Under UK GDPR, individuals have the right to:

·         Access their personal data.

·         Request corrections to inaccurate data.

·         Withdraw consent for data processing.

·         Request deletion of their personal data.

·         Restrict processing in certain circumstances.

Requests can be submitted via our Data Protection Officer (DPO) at Info@thomascharlesfm.co.uk.

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7. Third-Party Data Sharing

We may share personal data with:

·         Regulatory authorities when legally required.

·         Service providers assisting in business operations (e.g., payment processors).

·         Legal advisors in case of disputes or compliance matters.

All third parties must adhere to strict data protection standards.

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8. Cookies & Website Tracking

Our website uses cookies to enhance functionality and user experience. Users can manage or disable cookies via browser settings.

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9. Policy Updates & Compliance

This policy is reviewed annually to ensure compliance with UK GDPR and evolving data protection regulations. Any updates will be reflected on this webpage.

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10. Contact Information

For data privacy inquiries, users can contact:
Data Protection Officer (DPO)
Thomas Charles Facilities & Maintenance
Unit 11, Ridgacre Road, West Bromwich, B71 1BW
Info@thomascharlesfm.co.uk