Website Privacy and Cookies Policy and Procedure

1. Introduction

At Thomas Charles Facilities & Maintenance, we take data privacy seriously. This policy outlines how we collect, store, use, and protect personal information from website visitors, in compliance with the UK GDPR, Data Protection Act 2018, and PECR regulations.

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2. Data Collection & Usage

We collect and process personal data to improve website functionality and provide better user experiences. Data may be collected via:

·         Contact forms and inquiries (name, email, phone number).

·         Website analytics tools (IP address, browsing behavior).

·         Cookies (to enhance site usability and performance).

Personal data is used exclusively for:

·         Responding to inquiries and providing requested services.

·         Website analytics to optimize user experience.

·         Security monitoring to prevent unauthorized access or fraud.

We do not sell, rent, or share personal data with third parties unless legally required.

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3. Cookies Policy

Cookies are small text files stored on a user's device to enhance functionality and user experience. Thomas Charles Facilities & Maintenance uses cookies for:

·         Essential website functions (authentication, security).

·         Performance & analytics (tracking website usage and improvements).

·         Advertising & preferences (tailoring content based on user interactions).

Users can manage or disable cookies via their browser settings.

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4. Data Protection & Security Measures

To protect user data, we implement:

·         Secure encryption for data storage and transmission.

·         Access controls to restrict unauthorized data access.

·         Regular security audits to identify potential vulnerabilities.

·         Anonymization techniques to safeguard sensitive information.

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5. Data Retention & Storage

We retain personal data only for as long as necessary:

·         Contact inquiry records: Up to 12 months.

·         Analytics data: Up to 24 months (aggregated and anonymized).

·         Cookies: Up to 6 months, unless users delete them earlier.

Data no longer required is securely deleted.

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6. User Rights & Requests

Under UK GDPR, users have the right to:

·         Access their personal data.

·         Request corrections to inaccurate data.

·         Withdraw consent for data processing.

·         Request deletion of their personal data.

·         Restrict processing in certain circumstances.

Users can submit privacy-related requests via our Data Protection Officer (DPO) at info@thomascharlesfm.co.uk

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7. Third-Party Links & External Services

Our website may contain links to third-party websites. Thomas Charles Facilities & Maintenance is not responsible for external privacy practices, and users should review third-party policies before submitting personal data.

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8. Policy Updates & Compliance

This policy is reviewed annually to ensure compliance with UK GDPR and evolving data protection regulations. Any updates will be reflected on this webpage.

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9. Contact Information

For data privacy inquiries, users can contact:
Data Protection Officer (DPO)
Thomas Charles Facilities & Maintenance
Unit 11, Ridgacre Road, West Bromwich, B71 1BW
Info@thomascharlesfm.co.uk