Web Privacy and Cookies

1. Website Information We May Collect

When visitors use this website, we may collect limited information such as:

• information submitted through website forms;

• name, company or organisation, email address and telephone number;

• site address or location where provided;

• service enquiry details;

• uploaded photos or files where provided through a form;

• technical information such as browser type, device type, pages visited and website interaction data;

• cookie preferences and consent choices.

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2. How We Use Website Information

We may use website information to:

• respond to enquiries and support requests;

• review service requirements;

• contact visitors about their request;

• improve website functionality and user experience;

• monitor website performance;

• keep the website secure and working properly;

• meet legal, regulatory or business record requirements.

We do not sell personal information.

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3. Website Forms

When you submit a form on this website, the information provided is used to review your enquiry and contact you about the next suitable step.

Please only provide information that is relevant to your enquiry. If you upload photos or files, avoid including unnecessary personal information.

For urgent or out-of-hours support, please call 0344 544 1788 rather than relying only on a website form.

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4. Cookies

Cookies are small files placed on your device when you visit a website. They help the website work properly, remember preferences and understand how visitors use the site.

This website may use:

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Essential cookies
These are needed for the website to function correctly, including security, navigation and form functionality.

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Performance or analytics cookies
These may help us understand how visitors use the website, which pages are viewed and how the site can be improved.

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Functionality cookies
These may remember certain settings or preferences.

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Third-party cookies
These may be used where the website includes or connects with third-party services, such as embedded content, analytics tools, maps, social media links, forms or website platform features.

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5. Cookie Consent

Where required, we will ask for consent before using non-essential cookies.

Visitors can manage or withdraw cookie consent through the cookie banner or cookie settings where available. Cookies can also be controlled through browser or device settings.

Blocking some cookies may affect how the website works.

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6. Analytics and Website Performance

We may use website analytics or platform tools to understand website traffic, page performance and visitor interaction.

This information helps us improve the website and make it more useful for visitors.

Analytics information is generally used in an aggregated or statistical way, where possible.

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7. Third-Party Links and Tools

This website may contain links to third-party websites or use third-party tools and services.

Thomas Charles Facilities & Maintenance Ltd is not responsible for the privacy practices, content or security of third-party websites or services. Visitors should review the privacy information provided by those third parties.

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8. Data Retention

Information submitted through website forms will be kept only for as long as necessary to manage the enquiry, provide services, maintain business records or meet legal, accounting, insurance or compliance requirements.

Further details are provided in our Privacy Policy and Data Security & Retention statement.

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9. User Rights

Individuals may have rights under UK data protection law, including the right to access, correct, delete, restrict or object to the processing of personal information in certain circumstances.

For more information, please see our Privacy Policy.

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10. Updates to This Policy

We may update this Website Privacy & Cookies policy as our website, systems, services or legal requirements change.

The latest version will be published on this website with the updated date shown at the top of the page.

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11. Contact

For website privacy, cookie or data protection enquiries, please contact:

Thomas Charles Facilities & Maintenance Ltd
Email: info@thomascharlesfm.co.uk
Telephone: 0344 544 1788